Shipping Policy – Mama is All Well

Effective Date: May 1, 2025

Thank you for shopping with Mama is All Well. We are pleased to offer completely free shipping on all orders placed through our website, mamaisallwell.com (the “Website”). This Shipping Policy outlines the details of our free shipping program to ensure your orders are delivered promptly and securely. Please review this policy carefully before placing an order.

1. Free Shipping Program

We provide free shipping on every order, with no minimum purchase required. Our sole shipping option is:

• Free Shipping Delivery: All orders are delivered within 3-5 business days from the date of shipment.

There are no additional shipping fees, hidden costs, or surcharges for any orders placed on our Website.

2. Shipping Destinations

We currently offer free shipping to addresses within the United States. At this time, we do not ship internationally. If you are located outside the United States and are interested in our products, please contact us at support@mamaisallwell.com to discuss potential options.

3. Order Processing Time

• Orders are processed within 1-2 business days after payment is confirmed, excluding weekends and major holidays.
• Orders placed after 12:00 PM (EST) may be processed the following business day.
• Once your order is processed and shipped, you will receive a confirmation email with tracking information.

4. Delivery Times

All orders are shipped via our Free Shipping Delivery program, with an estimated delivery time of 3-5 business daysfrom the date of shipment. Please note:

• Delivery times are estimates and may vary due to factors such as weather, holidays, or carrier delays.
• Mama is All Well is not responsible for delays caused by third-party carriers, but we will work with you to resolve any issues.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress through the carrier’s website. If you do not receive a tracking number within 3 business days of placing your order, please contact us at support@mamaisallwell.com.

6. Shipping Confirmation

We will notify you via email when your order has shipped. The email will include the carrier details, tracking number, and estimated delivery date. Please ensure the email address provided at checkout is accurate to receive these updates.

7. Undeliverable or Incorrect Addresses

You are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or undeliverable address:

• We will contact you to confirm the correct address.
• Since shipping is free, we will resend the package at no additional cost, provided the error was not due to repeated incorrect address submissions.

Mama is All Well is not responsible for packages lost or delayed due to incorrect address information provided by the customer.

8. Lost or Damaged Shipments

• Lost Shipments: If your order does not arrive within 7 business days of the estimated delivery date, please contact us at support@mamaisallwell.com. We will work with the carrier to locate your package or provide a replacement or refund, at our discretion.
• Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging. We will arrange for a replacement or refund, subject to our Return and Refund Policy.

9. Pre-Orders and Backordered Items

If you order a pre-order or backordered item, the estimated shipping date will be indicated on the product page or at checkout. These items may ship separately from in-stock items in your order, but will still be delivered via our Free Shipping Delivery program (3-5 business days from shipment). You will be notified if there are any changes to the expected shipping timeline.

10. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us at:

• Email: support@mamaisallwell.com
• Address: 262 N Los Robles Ave Pasadena California 91101

11. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective upon posting on the Website. Your continued use of the Website or placement of orders after such changes constitutes your acceptance of the revised policy.

Thank you for choosing Mama is All Well. We are committed to delivering your orders quickly, securely, and at no cost to you.