Return and Refund Policy – Mama is All Well

Effective Date: May 1, 2025

Thank you for choosing Mama is All Well. We are committed to ensuring your satisfaction with our products and services. This Return and Refund Policy outlines the conditions under which you may return products or request a refund for purchases made through our website, mamaisallwell.com (the “Website”). Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may return eligible products purchased from the Website within 30 days of the delivery date, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging (if applicable).

• The product is in the same condition as when it was delivered.

• You provide proof of purchase (e.g., order confirmation email or receipt).

Certain products are non-returnable, including but not limited to:

• Digital products (e.g., e-books, downloadable content, or online courses) once accessed or downloaded.

• Personalized or custom-made items.

• Products marked as “final sale” at the time of purchase.

2. Refund Eligibility

Refunds may be issued for eligible returns or under the following circumstances:

• The product is defective, damaged, or not as described upon delivery.

• You cancel a subscription or service within the allowed cancellation period (if applicable).

• You meet the conditions outlined in this policy.

Refunds will not be issued for:

• Products damaged due to misuse, neglect, or improper handling.

• Digital products or services that have been fully delivered or accessed.

• Returns received after the 30-day return period.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@mamaisallwell.com within 30 days of delivery with your order number, the reason for the return, and any supporting details (e.g., photos of damaged items).

2. Receive Return Authorization: We will review your request and provide a Return Authorization Number (if approved) along with return shipping instructions.

3. Ship the Product: Package the product securely and include the Return Authorization Number. Ship the package to the address provided within 7 days of receiving the authorization.

4. Inspection: Upon receiving the return, we will inspect the product to ensure it meets the eligibility criteria.

You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).

4. Refund Process

Once your return is received and approved:

• Refunds will be processed within 7-10 business days.

• Refunds will be issued to the original payment method used for the purchase.

• The refund amount will include the purchase price of the product, excluding any original shipping fees, unless the return is due to our error.

You will be notified via email once the refund has been processed. Please note that it may take additional time for your financial institution to reflect the refund in your account.

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us at support@mamaisallwell.com within 7 days of delivery. Provide your order number and evidence of the issue (e.g., photos). We will arrange for a replacement or issue a full refund, including any shipping costs, at no additional cost to you.

6. Subscriptions and Services

For subscriptions or services (e.g., online courses, memberships):

• You may cancel your subscription at any time by contacting us at support@mamaisallwell.com or through your account settings (if available).

• If a refund is requested for a subscription, eligibility will depend on the specific terms provided at the time of purchase. For example, some services may offer a 14-day refund assurance, which will be clearly stated during checkout.

• No refunds will be issued for services already rendered or partially used subscriptions unless otherwise specified.

7. Non-Refundable Items

Certain items or services are non-refundable, including:

• Gift cards or promotional credits.

• Fees for expedited shipping or special handling.

• Products or services used beyond what is necessary to evaluate their functionality.

8. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return or refund, please contact us at:

• Email: support@mamaisallwell.com

• Phone: +1 656-238-7617

• Address: 262 N Los Robles Ave Pasadena California 91101

9. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective upon posting on the Website. Your continued use of the Website or purchase of products/services after such changes constitutes your acceptance of the revised policy.

Thank you for shopping with Mama is All Well. We value your trust and are dedicated to providing a positive experience.